Return

Return Policy

You may return items within 14 days of delivery for a full refund. Please contact us to process a return. We do not accept return packages without prior notice.

If you are returning items due to personal reasons, the customer will be responsible for all the return charges.

We recommend you to return the item via shipping carriers that offer tracking numbers, such as UPS, FedEx, or USPS. Lost or stolen packages in transit will not be the responsibility of H Mart Online.

 

Return Address:

H Fresh Online

370 Starke Rd.

Carlstadt, NJ 07072

 

Items must be in new and unused condition and contain all original materials included with the shipment. If returned items have been used, return will not be accepted and the items will be sent back to the sender at the sender's expense.

 

Return is not available for the following items:

  • Refrigerated or frozen items
  • Fresh groceries such as meat, seafood, and produce
  • Side dishes and other prepared meals
  • Any perishable items

 

Refund Process 

Refunds will be processed to the original form of payment once we confirm the return. To view your order details and payment information, please go to My Orders.

You will receive a refund confirmation email once the refund is issued. 

Please allow 1-3 business days until it reflects on your credit card or bank statement.

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